Shipping Policy – DM Hub Official Store

Welcome to DM Hub Official Store. We are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• If we experience a high volume of orders, shipments may be delayed slightly. Customers will be informed in case of significant delays.

Shipping Time

Estimated delivery times may vary depending on your location:

• Local Shipping: 3–7 business days
• International Shipping: 7–21 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Charges

• Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
• Free shipping promotions may be offered during special campaigns or for selected products.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message with tracking details (if available).

Incorrect Address

Customers are responsible for providing accurate shipping information.
DM Hub Official Store is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

We are not responsible for delays caused by:

• Courier services
• Customs clearance
• Weather conditions
• Public holidays
• Unexpected logistical issues

If your package is lost in transit, please contact us and we will assist you in resolving the issue with the shipping carrier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.

International Customs & Duties

International customers may be required to pay customs duties, taxes, or import fees depending on their country’s regulations. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact us through your store contact page or customer support channels.

Thank you for shopping with DM Hub Official Store!